Responsible Gaming Policy

Commitment to Responsible Gaming

Pocket52 is committed to responsible gaming and as a matter of policy we promote Gaming as a leisure activity and are of the firm belief that it will remain a leisure activity for everybody playing it as long as they are in control of themselves and are Gaming responsibly. However, we do note the fact that for some people Gaming can become a problem and can be a cause of trouble for their families and friends as well.

To overcome these difficulties, we offer a range of account options to help players manage their Gaming. The options provided by us are as follows:

We have a dedicated team of customer service staff who will help players in keeping a check on their Gaming addiction and will support them in overcoming their gaming addiction.

Tips to stay in control

  1. Gaming should always be seen as a leisure and entertainment activity and should not be viewed as an avenue to make money;
  2. Play only that amount which you can afford to lose. DO NOT play with money that you cannot afford to lose;
  3. NEVER borrow money to play;
  4. Always keep a track of the amount of time and money you are spending on Gaming. Do not let it affect your other daily activities;
  5. Take breaks from Gaming at regular intervals;
  6. Always play with a clear head and never play when you are under the influence of alcohol, or are depressed or upset;
  7. Do not hesitate to reach out for help in case you feel you are developing Gaming addiction. Contact our customer service team for the same.

Tools provided by us as part of our commitment to Responsible Gaming

  1. Deposit Limits: To manage the amount of money being spent by you, we encourage you to set a deposit a limit for your account. Limits can be set for a period of 24 hours, 7 days or 1 month period. Once the limit for a particular time period is set, it cannot be overridden.
  2. Online Account History: To enable you to keep track of your activity, you can access a history of your transactions, deposits and withdrawals in your account and your balance will always be visible in your account when you are logged in.
  3. Self-Exclusion: If you feel you are developing a Gaming addiction or currently have one, please consider using self-exclusion feature available on our platform. Using this feature, you will not be able to play for a minimum period of 6 months, which can be extended up to 5 years. You may still login to your account to withdraw money however, you will not be able to play.